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Shipping & Returns

SSPnutrition.com – Shipping and Return Policy

updated 10/2016

 

SHIPPING POLICY

You can trust that your order will be quickly processed and safely delivered. We make every attempt to ship orders received before 12 noon Monday thru Friday the same day, all other orders will ship the next business day, warehouse stock permitting.

We can ship products anywhere in the United States and most International locations.  When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 1-3 business days.

a. Shipping Charges:  Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

b. International Orders:  Some products cannot be shipped to international destinations so please submit a message to us from the "Contact Us" page if you would like to discuss international ordering options.

 

RETURN, EXCHANGE POLICY, CANCELLATIONS

Our goal is to ensure your complete satisfaction with your purchase.

Return & Exchange Policy

WE OFFER A 100% MONEY BACK GUARENTEE

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 10 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case the following conditions are not met SSPnutrition.com reserves the right to charge 15% restocking fee or refuse the return.

- the items must be returned for refund or exchange within 10 days of original purchase

- items and packaging must be received in new condition

- the original manufacture's packaging must not be damaged

- a Return Authorization Number must be requested, simply call 201-282-5092 or email support@sspnutrition.com and mark it clearly on the shipping box

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a full refund. See our Return policy.

 

Return Address:

SSP Nutrition Inc, 523 River Road, Edgewater, NJ 07020

Phone: (201) 282-5092
E-mail: support@sspnutrition.com